Can't login to the 7.1 app | Razer Insider
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Can't login to the 7.1 app

  • 14 June 2023
  • 32 replies
  • 1731 views
Riperrini
Userlevel 3

Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.

I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.

I’ve gotten 3 different errors so far:

Server access unavailable. Please check your internet connection.

then I got a weird “TEXT_ERROR_EMILY_503” error

and the third error just said try again later, now it keeps giving me the internet connection error.

 

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Best answer by robirobirobi 14 June 2023, 18:17

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32 Replies

D

Same 

Rikhi_Singh

Same 
 

I was playing Valorant suddenly my 7.1 surround sound app popped up and asked for login. I entered my and login but it showed and error "TEXT_ERROR_EMILY_503" (screenshot added).Same thing occurred with Cortex app it sometimes shows the former error , sometimes it shows There was an unexpected error please reload the page and try again later. I have already tried clean reinstalling, restarting, using different internet connection, created exception in windows firewall too for the app same issue occurs on other Razer apps like Synapse but I am able to login to my account on browser.

Rikhi_Singh

https://status.razer.com/

Ramon_Mattlov

Same. 
Server status all have a green light.

The problem appears after windows reinstall.

D

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

caferushDeepCerise100

hmmmm

 

Z

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

???? anyone fixed it>?

 

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