Hello, I have input the serial number and product number in many different variations but keep coming up the same error of “Invalid product number.” This also prevents me from using the support page since it requires the 15 alphanumeric product number to even get a support ticket. Anything I can do?
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+1Can be just mistake like typing O (uppercase “o”) and 0 etc.
Install Synapse 4 software if you’re not using it: https://www.razer.com/synapse-4
Go to your blackwidow tab and click right top question mark icon - there will be your keyboard serial number which you can just copy in one click.
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- Razer Support
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AnotherEd wrote:
Hello, I have input the serial number and product number in many different variations but keep coming up the same error of “Invalid product number.” This also prevents me from using the support page since it requires the 15 alphanumeric product number to even get a support ticket. Anything I can do?
Hello AnotherEd,
I’m here to help. Please PM me your device serial number and the screenshot showing the error so I can check and assist you accord. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
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