Can't Update Nari Firmware | Razer Insider

Can't Update Nari Firmware

  • 21 November 2021
  • 4 replies
  • 1880 views
Dragonicl0rd
My Nari lost sound a few months back and I couldn't figure out why. I figured it just couldn't connect to the transeiver anymore any thought I would just have to wait to get a new one as they're out of stock. Then, I looked today to see if the dongles were in stock but then saw that the problem could be pairing or a firmware update. Proceeded to download both pieces of software. However, whenever I try to run them (Nari, not ultimate), I keep getting an error message saying, "Wireless USB transceiver firmware update failed" and I have no idea why. Can someone please help?
Solo Q is more brutal than any kitchen line
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4 Replies

R
Userlevel 5
Hey guys! Were you able to try using the Nari Pairing Utility? Anyways, PM me the serial number of your device along with a screenshot of the error message when trying to run the firmware update. I can use those to get a good grasp of the situation and assist you accordingly.

*Thread locked to curb the conversation to PMs.
Dragonicl0rd
Found the dongle listed as a generic USB Input Device under the device manager, uninstalled it then tried running the firmware updater, no dice. It's like the dongle can't be recognized anymore
Solo Q is more brutal than any kitchen line
Dragonicl0rd
Yup, that's exactly what's happening to me. First real big problem I've had with a Razer periph over the last 10 years. Granted, my Nari is like 2-3 years old so I'm sure that maybe has something to do with it. I just hope it's a problem that can be fixed. With that in mind, I haven't tried uninstalling the driver so I'll be back with that lol
Solo Q is more brutal than any kitchen line
P
Same here. I'm loosong my mind. I started to have a USB not recognize then switch USB and it worked for a very short amout of time. My Nari started to connect/disconnect all the time back and forth until they stopped completely. I had never used them wireless since I plug them in my xbox controller but now they're completely useless on a PC.

I've tried to update firmware, it failed, tried to recover dongle, it failed, tried to pair them and it failed.

If I plug the dongle in a USB hub it shows as Nari Headset but won't work nor pair. If I plus them in directly, USB is not recognize.

I've done this on 2 laptops and noting works.
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