I ordered the wrong mouse and have not received it yet (I don’t know if it has been shipped or not). So, I tried to make a return using the provided prompts for returns, but I get en error message stating that is does not recognize the order number. I tried to get help via chat or support ticket, but it is asking for a serial number which I do not have. I would like to cancel the order but cannot find where I can speak to someone.
Solved
Cannot cancel or start return of mouse
Best answer by FiszPL
https://mysupport.razer.com/app/warranty-support choose Razer.com orders and then Cancel my order check both boxes and you’ll be able to contact Razer Support without entering s/n.
How can I contact support? No chat, no email, only links that do not work. I am very frustrated with this support and perhaps I may look elsewhere for purchases.
+1https://mysupport.razer.com/app/warranty-support choose Razer.com orders and then Cancel my order check both boxes and you’ll be able to contact Razer Support without entering s/n.
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