Cannot register my Basilisk Ultimate- "Item serial number does not match product number" | Razer Insider

Cannot register my Basilisk Ultimate- "Item serial number does not match product number"

  • 14 October 2020
  • 1 reply
  • 3 views
R
Trying to register my product and it shows that message. The only difference I have noticed is that the prompt on the website for the product number starts with RZ. The number on the mouse starts with RC. Any help will be greatly appreciated.
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R
All set, there was another number on the box (much smaller) that started with the RZ. I was able to register with this number
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