Hello Razer Support,
I am trying to register my Razer DeathAdder Essential mouse, but both the website and Synapse say "No matches found" for my serial number.
Serial number: (removed)
Product number: RZ01-03850100
Country of purchase: Ukraine
Date of purchase: [введи дату покупки]
I have attached proof of purchase (receipt) and a photo of the mouse showing the serial number.
Please help me add this product to my account so I can register it.
Thank you!
Hi geoPeachYellowbuzz387,
Upon checking your device information and photo, it shows that this is a fake product. I suggest that your reached out to the reseller and request for a refund. To ensure authenticity and prevent similar issues in the future, we recommend buying Razer products from authorized Razer resellers. This ensures you receive a genuine device. Be aware that products from non-authorized dealers may be used, counterfeit, re-boxed, defective, or gray market goods. Take care for now!
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