Cant connect my mice

More info, any screenshot?

Hello thinkNyanzaventure586,

I understand you're having issues connecting your Razer mouse, as it shows it's already connected but isn’t functioning. To assist you better, please PM me your device serial number so I can verify if your device is a wired or wireless model? Also, have you tried any troubleshooting so far?

In the meantime, here are some steps you can try:

1. Ensure your Windows is up to date.
2. Connect your mouse directly to the PC rather than using a USB hub.
3. Update the firmware on your mouse if it is on the list.
4. Close all Razer apps and software to check if they are causing the issue. follow the steps here.
5. If closing Razer Synapse resolves the issue, reinstall your mouse drivers and perform a clean reinstall of Razer Synapse.
6. Try connecting your mouse to another computer to check if the problem persists.

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