Cant select 7.1 surround as a playback device | Razer Insider
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Cant select 7.1 surround as a playback device

  • October 19, 2020
  • 12 replies
  • 312 views
Hello, I've installed Razer AppEngine to enable 7.1 surround and to finish the setup it says: In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. The problem is that i dont see 7.1 Surround Sound as an option at my playback devices. I tried install and reinstall Razer AppEngine and troubleshoot audio from Device Manager, unistall drivers from Heaphones and Speakers but nothing seems to work. What can i do next?
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    12 Replies

    Any update?
    • Panosprois
    • Author
    • November 11, 2020
    Liberum_Animum
    Any update?
    No nothing yet, im waiting a new ssd so i will format soon. Maybe that will help
    • honeybvnni
    • December 5, 2020
    Panosprois
    Hello, I've installed Razer AppEngine to enable 7.1 surround and to finish the setup it says: In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. The problem is that i dont see 7.1 Surround Sound as an option at my playback devices. I tried install and reinstall Razer AppEngine and troubleshoot audio from Device Manager, unistall drivers from Heaphones and Speakers but nothing seems to work. What can i do next?
    I'm having this issue too :( ive tried deleting the application, reinstalled all my drivers, it still just wont show up
    • kvnsgn
    • December 6, 2020
    Im having the same issue as well. I hope there will be an update soon.
    • Panosprois
    • Author
    • December 6, 2020
    I formated my pc and then when i installed again it worked fine.
    • kvnsgn
    • December 7, 2020
    Is there by any chance an alternative to fix this aside from re-formatting the pc?
    • SkullDummy
    • January 28, 2021
    Same here... Someone knows what to do ???
    • Hawkzym
    • February 19, 2021
    so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
      Sye_The-Vie
      Vanguard
      • Sye_The-Vie
      • VANGUARD
      • February 20, 2021
      Check out the following RAZER support thread https://insider.razer.com/index.php...to-activate-and-use-7-1-surround-sound.69784/ If the issue is with the activation code, but you have a valid S/N and product number of your headset, contact the RAZER Support by clicking here
      Sye_The-Vie^^
      • SkullDummy
      • February 22, 2021
      Hawkzym
      so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
      IT WORKS !!!!!!!!! Thx you !!!!!
      • Necraat
      • March 1, 2021
      Hawkzym
      so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
      I've been trying to fix this for a while thank you!!
        • Elluur
        • March 24, 2021
        Hawkzym
        so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
        This worked! Thank you so much!
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