Cant select 7.1 surround as a playback device | Razer Insider
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Cant select 7.1 surround as a playback device

  • October 19, 2020
  • 12 replies
  • 242 views
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Hello, I've installed Razer AppEngine to enable 7.1 surround and to finish the setup it says: In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. The problem is that i dont see 7.1 Surround Sound as an option at my playback devices. I tried install and reinstall Razer AppEngine and troubleshoot audio from Device Manager, unistall drivers from Heaphones and Speakers but nothing seems to work. What can i do next?
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freshVermilionx703
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12 Replies

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Any update?
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  • Panosprois
  • Author
  • November 11, 2020
Liberum_Animum
Any update?
No nothing yet, im waiting a new ssd so i will format soon. Maybe that will help
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  • honeybvnni
  • December 5, 2020
Panosprois
Hello, I've installed Razer AppEngine to enable 7.1 surround and to finish the setup it says: In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. The problem is that i dont see 7.1 Surround Sound as an option at my playback devices. I tried install and reinstall Razer AppEngine and troubleshoot audio from Device Manager, unistall drivers from Heaphones and Speakers but nothing seems to work. What can i do next?
I'm having this issue too :( ive tried deleting the application, reinstalled all my drivers, it still just wont show up
K
  • kvnsgn
  • December 6, 2020
Im having the same issue as well. I hope there will be an update soon.
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  • Panosprois
  • Author
  • December 6, 2020
I formated my pc and then when i installed again it worked fine.
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  • kvnsgn
  • December 7, 2020
Is there by any chance an alternative to fix this aside from re-formatting the pc?
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  • SkullDummy
  • January 28, 2021
Same here... Someone knows what to do ???
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  • Hawkzym
  • February 19, 2021
so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
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Sye_The-Vie
Vanguard
  • Sye_The-Vie
  • VANGUARD
  • February 20, 2021
Check out the following RAZER support thread https://insider.razer.com/index.php...to-activate-and-use-7-1-surround-sound.69784/ If the issue is with the activation code, but you have a valid S/N and product number of your headset, contact the RAZER Support by clicking here
Sye_The-Vie^^
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  • SkullDummy
  • February 22, 2021
Hawkzym
so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
IT WORKS !!!!!!!!! Thx you !!!!!
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  • Necraat
  • March 1, 2021
Hawkzym
so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
I've been trying to fix this for a while thank you!!
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  • Elluur
  • March 24, 2021
Hawkzym
so open device manager > click on sound, video and game controller > action ( beside the file on the upper right) > add legacy hardware >next > search blablabla (recommended) > next > then choose sound, video and game controller> then find 7.1 surround sound then the rest you know what to do
This worked! Thank you so much!
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