how can I see results by entering it and open it.
as you can see I have case number but can’t find where I can access on your site and your message reply
before 48 hrs will close.
please advise so I don’t have to repeat this all over again.
thank you.
Hi frontVanillaIcebook754,
I understand you’re having trouble finding the results and previous replies on the site. To help us further isolate the issue, please try to test the mouse on a different computer to see if the issue persists. On the affected computer, open Device Manager and take a screenshot showing the mouse/USB entries and any error indicators. Kindly upload the screenshot or short recording showing the issue. Save the file on Google Drive and send me the shareable link via PM so I can forward it to our Support Team for review. Thanks for your cooperation.
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