Charger brick plugged in, but laptop is not charging. | Razer Insider
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Charger brick plugged in, but laptop is not charging.

  • 29 February 2024
  • 8 replies
  • 297 views
O

I have an early 2020 Razer Blade 15 Studio Edition RZ09-0330Q (Win 10) which’s been working fine until a couple days before when the battery stopped charging.

I was playing Forza Horizon 5 at the time and noticed a remarkable drop in frames. Thought it could be network issues and moved on to do my work while on battery. After 1.5 hours, the battery depleted the computer dozed off (which was expected). Upon connecting the charger the device did turn on, but the battery was not charging.

 

The charging brick’s green light is on, but the one on the laptop stays off.

The memory bar won’t go past 1% and reads ‘plugged in’.

 

Here are the things I’ve already done to no avail:

> Deleted battery drivers and rebooted the machine. 8 hours off and another 8 on power. Nothing changed.

> Opened up the bottom plate to inspect the battery condition and the internals. Everything seems fine. No swollen bits.

> Plugged in my MacBook’s 65w USB C charger. No recognition (Though I didn’t expect this to work).

 

Has anyone had a similar problem ? Is it exclusive to Razer laptops?

 

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Best answer by VCgamingHK 29 February 2024, 17:06

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8 Replies

V

same issue here with RZ09-0370BEA3-R341
I have tested with two different AC chargers, and still, there is the same issue.
I believe this should be either a software-side or hardware-side problem with the computer charging thing.

 

O

I agree 

It's annoying 'cos the PC doesn't run on it's full potential. 

Some users who experienced the same thing say that theirs reverted to the former state by its own. So I suspect it could be a software-side thing. 

How long is your device behaving like this ?

V

I agree 

It's annoying 'cos the PC doesn't run on it's full potential. 

Some users who experienced the same thing say that theirs reverted to the former state by its own. So I suspect it could be a software-side thing. 

How long is your device behaving like this ?

I just realize about few days ago,  The computer suddenly go battery saving mode even it is connected to the ac charger. 

J

My blade 17 also started experiencing the same exact issue 2 days ago too!!

This must be a software issue?

Mine is now turned off and will not switch on even long enough to get to the bios so I'm pretty concerned about getting this fixed without incurring some unnecessary cost

O

I agree 

It's annoying 'cos the PC doesn't run on it's full potential. 

Some users who experienced the same thing say that theirs reverted to the former state by its own. So I suspect it could be a software-side thing. 

How long is your device behaving like this ?

I just realize about few days ago,  The computer suddenly go battery saving mode even it is connected to the ac charger. 

It is very inconvenient. Even video editing apps have increased latency. Did you manage to talk to the Razer Support ?

Someone has created an excellent thread to counter the same issues that you’re experiencing.

I’ll share the link (It didn’t work for me, perhaps it’ll work for you):

https://insider.razer.com/razer%2Dsupport%2D45/razer%2Dblade%2D15%2Dadvanced%2D2021%2Dwoes%2Dcan%2Dt%2Duse%2Dchargers%2D50311

O

My blade 17 also started experiencing the same exact issue 2 days ago too!!

This must be a software issue?

Mine is now turned off and will not switch on even long enough to get to the bios so I'm pretty concerned about getting this fixed without incurring some unnecessary cost

That’s very unfortunate. Did you normally charge your computer via the AC charger or did you use a USB C one ?

J

I just use the AC charger, I don't have a USB charger. Has there been any success in getting around this issue to boot that you're aware of? I domt have the money for repairs and really don't know what to do 

LemonCurrysharpsight821

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