Charging Issues with Newly Purchased Razer Naga V2 Pro and Mouse Dock Pro | Razer Insider
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Charging Issues with Newly Purchased Razer Naga V2 Pro and Mouse Dock Pro

  • June 26, 2025
  • 7 replies
  • 833 views
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Hello,

I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.

When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.

Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.

I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.

Thank you in advance!

      7 Replies

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      • NuclearAnt
      • Insider Mini
      • October 4, 2025

      3 months and no answer…

       

      I have the exact same issue. Mouse at 5% and left charging overnight brought it up to 42%. That's so slow it is pathetic.

      N
      • nukufox
      • Insider Mini
      • November 15, 2025

      Having same issue. Charging stops every 20 seconds and then starts charging again 3 seconds later. It stops and starts consistently. Charges just fine when I plug the mouse in. Pretty disappointed since I just bought this mouse and wireless charger yesterday.

      B
      • Broly_Jeebus
      • Insider Mini
      • December 2, 2025

      Yeah I have the same issue, yet again Razer’s fantastic customer service is not to be around. feel like dropping them like a bad habbit. sick of problems and no answers from Razer. just as bad as Logitech with getting back to customers. 

      K
      • Katan128
      • Insider Mini
      • December 14, 2025

      Having the same issue as well, wish razer support actually replied for once...

      B

      Having the same issue….

      C
      • Cubanitoo
      • Insider Mini
      • April 18, 2026

      Having the same issue and finding that after swapping around all parts and switching out cables, the source of the problem is the mouse dock pro, will be returning this product to Razer.

      My advice if you happen upon this forum when considering buying the mouse dock for for the naga v2, dont.

      B
      • BraCe_GUFFY
      • Insider Mini
      • August 21, 2026

      Can’t say it’ll be the same for everyone, however this stumped me for a few months but i’ve finally figured out that it was: having the polling rate on the mouse set below 1000hz. This definitely never used to be a problem but apparently is now, I would set up a profile for the games you want at 500 (or whatever you use) and link it to said game so it automatically sets it to your desired polling rate when playing (i used to use 1000 but swapped to 500 bc it caused some issues on janky games e.g. The Division 2 and a few old 90s-00s RPGs) May be unrelated for some people but it was definitely the thing causing issues on my end.

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