Chroma Connect not recognizing Overwatch anymore | Razer Insider
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Chroma Connect not recognizing Overwatch anymore


HouseCorsair
Chroma connect has been working fine since I got my first Razer peripheral. Suddenly yesterday it stopped reacting to the Overwatch Client. I have uninstalled, and reinstalled both the Overwatch client, and the Razer Synapse 3, (As well as cortex just to be safe) And still no dice. To test, I opened up Black Desert Online, to which Chroma Connect worked perfectly fine, as well as the Overwatch PTR, which also worked fine. I don't know how else to solve :( I have Huntsman Elite Goliathus Extended Chroma Razer Nari Ultimate Basilisk Ultimate (With stand)
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12 Replies

xldyelx
  • 5 replies
  • July 6, 2020
I am having this exact same issue. My hue lights are not working with OW too..opened a case over a month ago and they never bothered to reply..pretty obnoxious

HouseCorsair
  • Author
  • Insider Mini
  • 6 replies
  • July 6, 2020
hmm, weird it happened a month ago for you, and just yesterday for me. Are there any windows updates that you need? Mine shut off, and I noticed I needed a windows update, which I did, but still no luck.

xldyelx
  • 5 replies
  • July 6, 2020
It seems anytime there is a windows update it just fucks everything up hahhah

HouseCorsair
  • Author
  • Insider Mini
  • 6 replies
  • July 7, 2020
Still no luck regarding this issue.

I have the same issue as of Friday last week, also Diablo 3 seems to have the same issue. When I open synapse there are no games or apps listed in the connect tab. I contacted Razer support earlier today via live chat, and I was instructed to uninstall Synapse and delete all Razer files from both //ProgramFiles(x86) and //ProgramData, remove all Razer devices from Device Manager, download the latest version of .NET framework and a specific version of C++ Redistributable. After all of this I was told to restart my computer and install synapse again. After installing it, noting has changed, connect was still not finding any games. And since it is past 6, support is no longer available. After all of that I found this forum post: /apps-not-working.59221/ Why didn't the guy I was chatting with told me about this, since Razer knew about it...?

  • 5 replies
  • July 7, 2020
+1 same here, I even commented on another thread but did not get a response so I will copy here too: I did a clean reinstall as per the Razer guide here and still nothing. Can we get some help here? I don't even see Overwatch under the Apps tab in Connect anymore. for reference my app version is 3.5.630.61222 and it seems to be the latest version available.

HouseCorsair
  • Author
  • Insider Mini
  • 6 replies
  • July 7, 2020
Turns out Overwatch turned the functionality off temporarily as it was causing crashes. and it would be fixed in a future patch.

  • 5 replies
  • July 8, 2020

G_Leland
  • Insider
  • 120 replies
  • July 9, 2020
Just try to re-install Chorma Connect module in Synapse, that should do it.

  • 2 replies
  • July 24, 2020
G_Leland
Just try to re-install Chorma Connect module in Synapse, that should do it.
no it does't

G_Leland
  • Insider
  • 120 replies
  • July 27, 2020
cascaob
no it does't
Ok, now reinstall the game.

  • 2 replies
  • July 29, 2020
G_Leland
Ok, now reinstall the game.
Overwatch disabled temporarlily the Razer Sync, just read it in the last patch... it was making the game crash!

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