Connecting to bluetooth audio causes permanent multimedia key lag and rgb malfunction till restart | Razer Insider

Connecting to bluetooth audio causes permanent multimedia key lag and rgb malfunction till restart

  • 25 October 2020
  • 1 reply
  • 1 view

Only way to fix the issues is to restart the computer. This happens inconsistently, but happened when bluetooth earphone (Galaxy buds Plus) was connected.

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Userlevel 7
purecussion
Only way to fix the issues is to restart the computer. This happens inconsistently, but happened when bluetooth earphone (Galaxy buds Plus) was connected.


Hi there! Thanks for posting your concern here. What's the model of your device? If this is a Razer laptop, please follow the steps below and see if it helps:

"Clean reinstallation of Razer Synapse with registry delete."

Note: Please be careful and not delete other files/folders as it may corrupt your Windows operating system. Check the steps below:

1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them.
2. Uninstall Razer drivers by going to "Device Manager" from Control Panel.
3. Press Windows + X key and choose Command Prompt on the menu.
4. Type regedit in the command prompt window and press enter.
5. Please go to this path and check if you have it:
HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\
*Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder
6. Download a fresh installer and reinstall, then restart your PC.
7. Add Synapse to your firewall exemptions and update your .NET Framework at https://dotnet.microsoft.com/download/dotnet-framework/net48