Hello, i am just curios on why my controller turns off out of nowhere. The battery is no one near dead, and sometimes it's even plugged in. I bought the wolverine v3 wireless controller a month ago and this had not happen before but now it's continuously happening more. If i could get some help on how to fix this so it doesn't turn off and make me lose fights.
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- Razer Support
- 3389 replies
Hi Floodeddragon83,
I understand that your Razer controller turns off unexpectedly, despite having a sufficient battery or being plugged in. To isolate the issue, please perform the troubleshooting steps below:
- If you are using the controller while it's plugged in, ensure that the cable is firmly connected to both the controller and the console or PC. A loose connection might cause the controller to turn off.
- Try replacing or fully recharging the controller to rule out any issues with power delivery.
- Check if there is a firmware update available for your controller to fix bugs or improve performance.
- Connect and test your Razer controller on a different gaming console or PC to determine if the issue occurs across multiple devices.
Feel free to PM me the device’s serial number and proof of purchase so I can check for replacement options. Also, please share a short video showing the issue. Save the shareable files via Google Drive. Thanks!
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