Hy! Today I'm playing with my squad members, and I recognize the cortex is not counting my playtime, but for my squad members is counting. So IDK what to do. I tried to restart cortex, try to restart my pc, but it didn't work. So if you can help me I very much appreciated it.
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Hey there!
Thank you for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.
Before we begin could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance.
Thank you very much for your cooperation! We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
Thank you for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.
Before we begin could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance.
Thank you very much for your cooperation! We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
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