I have tried all of the usual fixes that most of you will suggest. This issue has been persistent even through entirely wiping and restarting my computer. It worked for a few days after reset and then quit suddenly. It pops up in my taskbar for a split second then goes away but nothing on the actual screen at any point. Before all this started I never once had this issue and my software didnt change between the time it worked and didnt to the best of my knowledge. I will provide the cortex log if someone asks and can translate it. Any help is greatly appreciated.
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Hi @Michelle-RazerCortex looping you in on this one :smile_:
AydenStacy
I have tried all of the usual fixes that most of you will suggest. This issue has been persistent even through entirely wiping and restarting my computer. It worked for a few days after reset and then quit suddenly. It pops up in my taskbar for a split second then goes away but nothing on the actual screen at any point. Before all this started I never once had this issue and my software didnt change between the time it worked and didnt to the best of my knowledge. I will provide the cortex log if someone asks and can translate it. Any help is greatly appreciated.
Hey there!
Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.
Before providing us with your Razer Cortex logs, please try to troubleshoot on your side:
1. Update WebView2, then, launch Razer Cortex. If it persists, please try the second method.
2. Clear the cache of Razer Central by deleting this folder: C:\\ProgramData\\Razer\\Razer Central\\WebAppCache.
We look forward to your reply. Let me know if you need assistance regarding Razer Cortex PC at any time.
We truly appreciate your patience and time.
Michelle
Razer.Zionzedd
Hi @Michelle-RazerCortex looping you in on this one :smile_:
Thank you! Hope you had a wonderful weekend.
Michelle
Michelle-RazerCortex
Hey there!
Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.
Before providing us with your Razer Cortex logs, please try to troubleshoot on your side:
1. Update WebView2, then, launch Razer Cortex. If it persists, please try the second method.
2. Clear the cache of Razer Central by deleting this folder: C:\\ProgramData\\Razer\\Razer Central\\WebAppCache.
We look forward to your reply. Let me know if you need assistance regarding Razer Cortex PC at any time.
We truly appreciate your patience and time.
Michelle
Michelle, Thank you very much. While your response was not necessarily the answer to my problem, it did lead me to my answer and you should keep this in your pocket of possible solutions. When I went to the WebView2 website I saw the Edge symbol and immediately knew the problem. I've deleted Microsoft Edge both times that this happened, I am guessing that Cortex is dependent on Microsoft Edge specifically as when I went to install WebView2 it said it was already installed. Your assistance is much appreciated.
AydenStacy
Michelle, Thank you very much. While your response was not necessarily the answer to my problem, it did lead me to my answer and you should keep this in your pocket of possible solutions. When I went to the WebView2 website I saw the Edge symbol and immediately knew the problem. I've deleted Microsoft Edge both times that this happened, I am guessing that Cortex is dependent on Microsoft Edge specifically as when I went to install WebView2 it said it was already installed. Your assistance is much appreciated.
You are right. WebView2 is a necessary component to launch Razer Cortex. That is why you couldn't launch Razer Cortex after deleting Microsoft Edge.
Michelle
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