kyur3i
My friends and I have been playing for a while but none of our time is being tracked. We don't know how to fix it and we have cortex opened in the background and we opened the games through it too but non of our time is being tracked.

Hey there!



Thank you very much to post your Squad Rewards issue here. I'm Michelle and will be your technical companion for today. Just feel free to PM me if you got an issue related to Razer Cortex PC.



Before we start could you please provide us with your Cortex logs for us to further investigate this issue?



I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.



If possible, could you please also ask your friends to provide us with their Cortex logs?



To enable our users to fast resolve the gameplay time issue on their side, we provide a gameplay time troubleshooting. Please feel free to visit the Gameplay Time Troubleshooting page when you encounter a gameplay time next time.



Thank you very much for your patience.



Michelle

---