Dear Razer Support,

I don’t want to discredit your Razer Representatives, in fact ‘Louie’ has been very helpful, though I cannot say the same for recommending Razer products in Korea or anywhere outside of the US.

I had to wait until 3 am just to get serviced via chat. I have been staring at a blank screen  for almost 2 hours waiting to be transferred to tech support by a Razer Representative/Agent (that I will not name), until I decided to go through the process again to speak to another Razer Representative/Agent and that’s after waiting for the PST for the chat to even be usable. Fortunately, at least I can conversate in English on the live chat, which is not the case for many people outside of English-speaking countries. There are people living outside the US and there are so many ways that is better than a translated email response asking about the same info already listed by customers on your Support Ticket. Your one operational US number +1 855-872-5233, should not be the only customer service line or tech support available for a global company like Razer.

I already bought the Stand Chroma V2 when the previous model Stand Chroma had issues in less than a month. And I do not know if the product in inquiry will be repaired, replaced or refunded, it’s not a major concern. I understand faulty products are bound to occur for any electronic device.

It is not about the product, but the available service.

I have been a Razer fan from the beginning even before your launch of Razer Korea. I own 2 blade laptops, multiple keyboards, mouses, pads, chairs, literally all your accessories (even the bags to clothing, you name it, I’ve got it). However, I am genuinely worried about what my options would be when a sizable product like my Raptor monitor or an expensive product like my new Razer Blade 16 4090 breaks.

You have a South Korean corporate office in Yeongdeungpo-gu, Seoul but with no contact number or any service in the region. Even your official retail store in Korea ‘Waycos’ have an ‘operational’ line at 02-712-2630 and an email cs@waycos.co.kr. But products from razer.com cannot be serviced at ‘Waycos’. The A/S there is great from my experience and I am sure the official Razer Korea can provide a similar standard or even better if you tried.