Dead 2020 Razer 15" Base Model (3070) | Razer Insider

Dead 2020 Razer 15" Base Model (3070)

  • 27 September 2021
  • 1 reply

Purchased a 15" Razer Blade during a move to keep playing video games while my desktop was sitting in storage. Two weeks after purchase the laptop experienced a hardware error blue screen and I could no longer get the device to post. Current state of the device is: Power on, keyboard fades through the rainbow, power light pulses.

This is absolutely a hardware error and I've contacted the RMA team to attempt to get the device repaired/replaced but because I moved from Japan to the United States it's impossible to get a thermal-paper printed receipt from the original store. I've contacted the store, they provided me with essentially a hand-written/half-printed document that shows the transaction log made to my card as well a description of device.

At this point, I've been sitting on a $2,000 RGB accent light for 4 months. Does anyone have experience sending a device back to Razer without the original receipt? Can they verify the device is still under warranty at their HQ? The RMA team is essentially stonewalling me on the receipt.

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Do you mind sending me the case number via PM? That way, I can review and check what's going on with the ticket. Let's continue our conversation from there. I'll lock this thread now.