Dear Razor Support | Razer Insider

Evogelion · 2020-11-30T18:25:18+00:00

Your online support sucks. I have to google for a support phone number to talk to someone, I can't find the chat option anywhere and I'm forced to use email communication or phone. I really don't want to talk with individuals who use English as a second language as it makes communication about honoring warranties very frustrating, especially when it feels like they are told to fight the customer regarding honoring warranties. We're told its fellow gamers who are supporting us, but it comes off as an outsourced third party generic call center. Especially since the call quality is horrible, the "on hold music" sounds like a dial up modem trying to stream HQ music. Almost two months into my open case about honoring my warranty. Being asked multiple times if I have trouble shooted, even though they claim they read my case notes where I stated I tried all avenues, in detail, that would not violate my warranty weeks ago. I get responses such as "Well your warranty ends in August 2021 and has expired, if you like to dispute this, please provide a receipt".. I physically face palmed. I really hope my situation gets fixed as promised after this latest phone call (they created a new blank support case number) and that they send me the RMA paperwork as stated. Not sure they will though to be honest, most likely I will have to call them again. Seriously, I like your products but your service is about to turn me away to a competitor.

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