Deathadder Essential stops working until replugged | Razer Insider

Deathadder Essential stops working until replugged

  • 25 March 2019
  • 5 replies
  • 5 views
V
My brand new Deathadder Essential stops working after less than a minute. No moving the cursor or clicking possible until I plug the cable out an in again.
The most recent driver is installed, computer rebooted a couple of times. My old mouse still works fine.

The DA ist still glowing green when this happens
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5 Replies

R
Have you also tried plugging in your DeathAdder Essential to another USB port of your computer? How about on another computer to isolate the issue?
V
Hi,

I already tried different USB Ports of my computer but the problem still persists.
I don´t have another computer here to verify if its computer related.

I´ll give it a try tomorrow.

Thank you for your suggestions.
R
You're welcome. In case you still have the same issue, please send me the serial number of your Razer DeathAdder Essential through PM. Let's continue from there.
V
I tested a few hours with another computer. The mouse worked fine.

That way it was clear that there is an issue with my computer. It is a notebook where the mouse was plugged into the docking station. When I plug it into the notebook directly everything is fine.

As a conclusion, the mouse is ok but there is a problem when it is attached to the Lenovo docking station.
R
I see. It's not advisable plugging in the mouse to a docking station or USB hub because of unexpected behavior. It would be better if the mouse is plugged in directly to the USB port of your computer.
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