DeathStalker V2 Pro arrived defective – Not detected by PC or Razer Synapse | Razer Insider
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DeathStalker V2 Pro arrived defective – Not detected by PC or Razer Synapse

  • January 12, 2026
  • 1 reply
  • 27 views
L

Hello Razer Support Team,

I’m posting here because I currently have no other way to contact customer support, and I urgently need assistance with a defective product purchased directly from the official Razer website.

I received a Razer DeathStalker V2 Pro today, however the keyboard arrived with zero usable functionality.

Issue details:

  • RGB lights turn on

  • Keyboard does not register any key input

  • Not detected by Windows at all

  • Not detected by Razer Synapse

  • Happens in both wired and wireless modes

 

The issue persists in all cases. The keyboard has never worked since unboxing, I‘ve tried restart/fresh install/update, and I’ve tried plug it to my mac and the problem still exists, it just doesn’t work.

I am trying to request a return & refund, but when I use the Razer website return/support system, it says:
“We don’t seem to recognize that order number or email.”

At this point, I’m stuck and unable to proceed through the automated system. I would really appreciate if I can get customer support help on this case as I simply want to return a product that arrived defective.

Thank you in advance.

Best answer by Razer.ScarletRouge

Hey there, ​@Lain_09 

I understand that you are experiencing an issue where your Razer DeathStalker V2 Pro keyboard. To help us properly isolate the issue, could you please confirm the troubleshooting steps you have already performed?

Regarding your request for a return and refund, you can initiate a return by following these steps:

  • Click on START MY RETURN
  • In “Contact Razer Support” choose “Razer.com Orders” and click ”Return My Purchase”
  • Click on “Submit A Support Case” and fill in the form
  • Follow the steps in the flow to kickstart your returns


Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can kickstart your case. Thank you!



*Thread locked to curb conversation to PM.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Lain_09 

I understand that you are experiencing an issue where your Razer DeathStalker V2 Pro keyboard. To help us properly isolate the issue, could you please confirm the troubleshooting steps you have already performed?

Regarding your request for a return and refund, you can initiate a return by following these steps:

  • Click on START MY RETURN
  • In “Contact Razer Support” choose “Razer.com Orders” and click ”Return My Purchase”
  • Click on “Submit A Support Case” and fill in the form
  • Follow the steps in the flow to kickstart your returns


Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can kickstart your case. Thank you!



*Thread locked to curb conversation to PM.

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