Defective bottom case in new Razer Blade 18 2024 | Razer Insider
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Good morning,

I bought a Razer Blade 18 2024 laptop two weeks ago, and I am very happy with it, but there is one thing that frustrates and annoys me. The laptop has a small defect on the bottom lid of the laptop. Probably it is on a defect created during the procedure of painting the item at the factory. It looks like dirt, but it is not. It's a localized lack of paint and is dark gold in color. I didn't want to use the 14-day right of return due to the fact that apart from this defect the laptop is perfect and perfect in every way - no backlight bleeding and others. I also will not return it for warranty due to the problem being too small. Please see the pictures. Unfortunately it is difficult to take an accurate picture, it looks much worse in person

I wanted to ask you to send me this item free of defect. If this is not possible I wanted to buy this item - bottom case. I have been a professional laptop service technician for very many years. Such a replacement is no problem for me.

Thank for help Regards

 

 

Hi Argennto,

Did you notice this dent out of the box? It is best that we escalate this concern to our Higher Support Team so they can assist you accordingly with this issue. To proceed, please help me gather the following details so I can initiate a case on you behalf:

Full Name:
Email:
Phone number:
Place of Purchase: 
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

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