DPI buttons issue | Razer Insider

DPI buttons issue

  • 11 October 2022
  • 0 replies

Hello, i just bought a razer basilisk v2, when i try to change dpi via mouse buttons it only changes one stage and then locks all of the other stages at synapse and i cant change again, i believe its a software issue, not a hardware one since the mouse is brand new.
I have updated all the firmware, mouse drivers and razer synapse updates but nothing solve my problem.
I also tried reinstalling synapse
I did factory reset on mouse settings and synapse as well.
I am 100% that all of the mouse buttons dont have custom bindings.
I do believe its a software issue (synapse).
P.S. the screenshot i uploaded is what happens after i click a dpi button.

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