Hello,
So I’ve been buying my fair share of Razer products over the last 5-10 years, but I’ve never come across such bullshittery like the Razer Chairs.
My Razer Iskur Fabric broke 3 times during the last 3 years - there have been cases where they wouldn’t replace the part, made me wait a month to send a new chair, just for the new chair to have some parts that now are the issue and don’t work requiring further delays and RMAs.
The only good thing was (at least in the EU) that each ‘new chair’ would have the full lenght warranty again.
But alas, 2025-2026 seems Razer changed their ways and this time I got put on hold for a month just to hear that ‘the chair will be sent to you, not repaired, not exchanged for a new one’.
So apparently, all of a sudden Razer decided that I do not have the warranty again and decided I should tank the cost and keep the chair broken, maybe so that I go and buy the new v2 version.
After fighting with the retail store, it appears I did have the warranty but Razer was thinking that maybe no one would notice and just give up.
Since the chair broke 3 or more times, two times in the same place under normal use, I asked about maybe just returning the money so that I could look at something else - especially since the v1 might be no longer in production.
But all I was met with is long delays, no responses or chopped-up copy/paste lines and lies about warranties.
My question is - what is your experience with the current Razer and Razer Support?
Has the quality and user-experience dropped for you all too?
Have you been able to solve this type of issues somehow?
Do you think this is intentional - instead of supporting long time buyers, they just treat you like numbers and once the products are not supported / available anymore, they make you take the financiary bullet?
(honestly, I wouldn’t have minded chaning the v1 into a v2 and pay the difference in price, but hey - apparently I don’t have a say despite being my RMA, my questions and requests).