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Question

forgot my backup code

  • April 6, 2025
  • 1 reply
  • 15 views
simplechen

I forgot my two-step verification device and backup codes. Recently, I charged $100 into my account but cannot use it due to the two-step verification issue of phone text. please help me,thx.

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    1 Reply

    Razer.sushi.boi

    Hi there, ​@simplechen!

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

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