I have a Razer Blade 15 (mid-2021, model RZ09-0409CE53-R3B1) which I received brand new as a replacement from Razer, as an alternative to the repair of an identical device which had a damaged screen, due to lack of available parts at the time of the request. This replacement was provided with a limited six month warranty. I have used this device normally without issue for around ten months at the time of writing this post, but I have noticed that the battery of the device appears to have swollen considerably, visibly flexing the base and deck slightly, and impairing my ability to click the touchpad properly. As stated in the title, the warranty has expired on this device, but I believe that I am still entitled to a free repair of my device under Australian Consumer Law, as I reside in Sydney, Australia, I have used the device under normal conditions, and I should be able to reasonably expect that the battery will not swell with normal use after only ten months. I would appreciate either someone with knowledge or experience of the process of ACL claims from Razer to provide me with advice, or for a Support agent with knowledge of handling ACL claims to contact me with the next steps I will need to follow, as Razer does not appear to have any specific information regarding Australian customers and their ACL rights on their warranty policy page.
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Hi
Thank you for bringing your concern to our attention. We would love to have this checked. Please PM me your previous RMA or case reference number and we’ll take it from there.
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