Good day.
I am hoping that someone can assist me with this please. My few months old Razer Basilisk v3 scroll wheel seems to have started gripping when in free-spin mode.
It isnt a solid grip like when in tactile mode but rather a light resistance on what feels like a half scroll (ie. it feels free part way on the scroll then gets light resistance like its almost switching to tactile but not).
I hope that my explanation is not too confusing but I would like some help on this please.
@razersupport please can you assist. The store that I purchased from says that there is 6 months only for warranty returns and this is just over 6 months by a few weeks.
Please can you assist.
Hi, I just found your post looking in google. I have the exact same problem, did you find a solution?
Basilisk V3 has a scroll wheel design and quality flaw. I am on my second warranty replacement (so third mouse in total), and it suffered just like the previous two from the mouse wheel starting to have friction/resistance after just a few months of use, with the issue somewhat varying in intensity but overall getting worse. It severely impairs the free-scrolling mode, and you can even feel it in standard scrolling depending on the severity of the problem at a given time.
Since the then-reliable webshop I got the mouse from changed owner in a way that the new owners threw past customers’ data including warranty (even ongoing cases) in the trash, I opened up my mouse to check if I can fix this goddamn problem, and turns out I could.
The problem is that the rubber on the scroll wheel expands after just 2-3 months of use, and there is so little space between the wheel and its mechanism that the rubber of the wheel and its bumps stick into the mechanism’s metal part. And not using the mouse probably makes the rubber temporarily shrink back a bit which would explain the variability. Also, the mouse wheel mechanism is designed in a way that dust builds up and condenses in a ridiculous amount, which may also hinder scrolling.
I took apart the mouse and took out the scroll wheel assembly -- see “Razer Basilisk V3 Scroll Wheel Assembly Replacement” on iFixit --, took out the scroll mechanism metal, then the scroll wheel from it -- you have to push the wheel sideways REALLY hard toward the encoder, which will come out with it --, and after cleaning the crap surprise and pressing on the rubber on opposite sides to check how expanded it is, I took the rubber off the mouse wheel, cut off from it (in my case about the size of what is between two bumps times two), and glued the two ends of the rubber back together with superglue. After the glue has set I put the wheel with its rubber back into the assembly to check if it worked fine and it goddamn did, free spin too which you can manually move the mechanism of, though the glue was too much so I took the wheel out and filed off from the excess until it was pretty flat. I put the mouse back together and the scroll wheel is nearly like new, the filed glue is barely noticeable too.
This was my first Razer product and may be the last. Here are some goddamn pictures:
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