Hi all, 

I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. 

As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja. 

The worst problem, however, is that I can’t get the Freyja to work when playing audio through my main speakers. Amusingly, they’re the Razer Leviathan V2 Pro. The Sensa Haptics tab does show the audio analyzer reacting to the audio, so the app is detecting the music playing, but for some reason it’s not sending anything to the Freyja.

I haven’t seen any firmware updates available yet. Is there any info about this issue or how to remediate it?

Cheers

The system info: updated Win11Pro, Synapse 4.0.86.manynumbers and Razer Chroma App 4.0.63.manynumbers (obnoxious that one can’t copy the version from the app)