genshin top up and razer gold issue | Razer Insider
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it happens that i bought a top up for a friend through razer and the transaction doesn’t appear on my razer profile. i got however an email confirmation of my purchase but my friend didn’t receive a single crystal in game regardless.

i’ve wrote a ticket already but apparently the only answer would be that of contacting the merchant of my purchase (?) but i have no clue of what that means in the first place.

kindly help me out here.
FlaxgreatPEARL693
it happens that i bought a top up for a friend through razer and the transaction doesn’t appear on my razer profile. i got however an email confirmation of my purchase but my friend didn’t receive a single crystal in game regardless.

i’ve wrote a ticket already but apparently the only answer would be that of contacting the merchant of my purchase (?) but i have no clue of what that means in the first place.

kindly help me out here.


Please PM me your ticket or case number so I can coordinate with the Razer Gold Team regarding your concern.



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