Getting in touch with customer support.
Hey,
Does anyone know how to get in touch with the support ? US line closed for us in Europe & impossible to open a chat. Whenever I click on the cat link it asks me to log into my razer account and then shows that there is NO ORDER where I just ordered a computer and got the confirmation email.
My computer should have arrived today latest and I paid extra for express delivery. PLEASE tell me how to speak to somebody and not be redirected to robots all the time !!!!
Getting very anxious as a computer is quite an amount of money... which they did not have any problem to debit from my account ON TIME.
Thanks for the help.
This topic has been closed for comments
+1You can only submit a ticket via support.razer.com website...
Maybe @Razer.Zionzedd @Razer.Caziel can help?
Or you can try contacting Razer Europe Office (in Germany): https://gb.kompass.com/c/razer-europe-gmbh/de865332/ but dunno if the phone number is correct.
Btw. If it shows "No order" - be sure, that you have correct region selected at Razer.com (at the bottom right side of website):
- Razer Support
- 2388 replies
FiszPLThanks for looping me in @FiszPL and I apologize for the late response. @SCCA02 PM me the order number should you need further assistance so I can check its status on my end. *Thread locked to curb conversation to PM.
You can only submit a ticket via support.razer.com website... Maybe @Razer.Zionzedd @Razer.Caziel can help? Or you can try contacting Razer Europe Office (in Germany): https://gb.kompass.com/c/razer-europe-gmbh/de865332/ but dunno if the phone number is correct. Btw. If it shows "No order" - be sure, that you have correct region selected at Razer.com (at the bottom right side of website):
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