Pretty much what the title says. I tried to reload some gold to my wallet, I paid for it with a Visa debit card but after I click proceed with transaction or whatever the button is after i put in my card info in the worldpay screen, it brings me back to the razer screen and it says transaction failed. I checked my card on my third time, after which it says transaction declined and checked my bank account, showing that it charged my account with the amount I was trying to get both times. How do I fix this or get a refund?
Page 1 / 1
dere.tsun
Pretty much what the title says. I tried to reload some gold to my wallet, I paid for it with a Visa debit card but after I click proceed with transaction or whatever the button is after i put in my card info in the worldpay screen, it brings me back to the razer screen and it says transaction failed. I checked my card on my third time, after which it says transaction declined and checked my bank account, showing that it charged my account with the amount I was trying to get both times. How do I fix this or get a refund?
Did you verify if the bank successfully authorized the charge? As much as I want to assist but Razer has a dedicated Razer Gold Support Team. You may reach them by submitting a case this link. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.