Relevant images: https://imgur.com/a/ifsGoUu
(not sure how uploading images to forums works)
Sometimes my Goliathus will show up in Synapse and Windows, but most of the time it's like this. The last setting I had it on was all white but much brighter like the rest. It's clearly receiving power since it lights up at all, but it doesn't matter which USB port I plug it in to. Sometimes it will be recognized, but I haven't cracked the rhyme or reason for it.
I attempted to initiate an RMA claim but I keep getting a network error.
Where do I go from here?
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