Had paid for the order but no confirmation | Razer Insider
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Hi,

 

I tried to purchase a Cobra mouse in the EU store (26.02.24), and my card was charged. But there is no order confirmation in my mailbox. Unfortunately, there is no way to talk to Razer’s support team if the order is not confirmed. Would I get the order or money back?

 

Thanks and regards

Hi MintGreenstreetgreat616,

I’m here to help. One probable cause for this to happen is that you checked out as a guest when you purchased the product. Please refer to this article as a reference. Please PM the following information below so I can initiate a ticket and forward it to our Order Support Team for further assistance.

Full name:
Mobile/Phone Number:
Country: 
Order number:

*Thread locked to curb the conversation to PMs.

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