Has anyones RMA taken 2+ months to proces? | Razer Insider
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Has anyones RMA taken 2+ months to proces?

  • September 13, 2023
  • 1 reply
  • 47 views
S

I sent in my Darthadder mini back in early July because my mouse just didn’t work even after I did all the troubleshooting. It is now September 13 and there is still bo update on mouse. When I check the RMA status it just says reviewed and being processed. ITS BEEN 2 months. It’s supposed to be done in at least 5 days not 2 months 

LightCyaninfosolo284
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  • LightCyaninfosolo284
    LightCyaninfosolo284
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Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3273 replies
  • September 14, 2023

Hello siniZterr,

Thank you for sharing your experience and I’m sorry to hear that you were not able to get the help you need with the warranty of your mouse. Please PM me your case reference number so I can investigate and coordinate with the relevant team and know our options. I am hoping to hear back from you anytime soon.

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