Headphone jack on Razer Blade 15 (2018) does not work. | Razer Insider

Headphone jack on Razer Blade 15 (2018) does not work.

  • 7 April 2022
  • 4 replies
  • 191 views
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I have replaced a boot SSD for a bigger one in my Razer Blade 15 (2018) base model and installed windows on it. Everything is running smoothly except the PC does not see any headphones plugged into a 3mm jack. I have updated all the windows and intel drivers to the latest version, tried deleting and reinstalling Realtek Audio drivers and tried 3 different headphones all of which work on other computers. If I go to Control Panel -> Sound, the "Headpgones" device (which I assume is the 3mm jack) is stated as "not pluggeed in".

How can I fix this?
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4 Replies

firstCinereousJADE940
It says that it’s disabled, so maybe you disabled it somehow?
AidenJamesYt
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firstCinereousJADE940
It says that it’s disabled, so maybe you disabled it somehow?

Disabled one is something to do with Razer Suround. When I delete Suround it disappears and when I download surround on other PCs it is always disabled. Not sure what it is, but im pretty sure the problem is Headphones which says its not plugged in even tho I have pair of headphones plugged in.
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Another update - I got a 3.5mm to USB adapter and headphones work perfectly fine with that. The problem must be with 3.5mm jack.
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Userlevel 4
Hi, @classicMyrtleGreen664! I appreciate that you have tried some troubleshooting steps on your own. Anyway, the audio issues of your Razer Blade 15 may be resolved by using the “Windows Troubleshooter”. Simply right-click the “Sound” icon on your System Tray at the bottom right side of your desktop and select “Troubleshoot sound problems”. Windows will detect the problem you are currently experiencing and provide steps you can follow to resolve the issue. Should the problem persists, please follow the troubleshooting steps provided in this guide to see if they fix the issue. If nothing changes, send me a PM with your device's serial number so I can check for device-specific troubleshooting steps.

*Thread locked to curb conversation to PMs.
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