Headset Kitty keeps Disconnecting | Razer Insider
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Headset Kitty keeps Disconnecting

  • April 25, 2022
  • 5 replies
  • 89 views
Hello everybody, My headset keeps disconnecting and reconnecting, and sometimes it also crashes all my razer periphericals for a few seconds, I could see that this is a frequent issue with the kitty headset, i've already did all the instructions as reinstall Synapse and also de audio driver, nothing changed. I also got back in the store and changed the headset for another one, a brand new one... same issues. I really like this headset, is there anything else I could do ?
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    5 Replies

    • GH05TiY
    • April 25, 2022
    I posted something a little bit ago you could try it. I disabled all lighting effects on my razer kraken kitty editions and then it started working functionally but you cant use the RGB obviously which i would say is the main selling point for the kraken kitty editions. But I would give it a shot make sure no lighting effects are on the headset at all which includes the streamer companion app, audio visualizer, Razer Studio and Razer Connect and if that does not work you might as well just turn all of those back on. But that is the only way i was able to get it to work again I hope it works for you as well.
      • Caatchup
      • Author
      • April 26, 2022
      GH05TiY
      I posted something a little bit ago you could try it. I disabled all lighting effects on my razer kraken kitty editions and then it started working functionally but you cant use the RGB obviously which i would say is the main selling point for the kraken kitty editions. But I would give it a shot make sure no lighting effects are on the headset at all which includes the streamer companion app, audio visualizer, Razer Studio and Razer Connect and if that does not work you might as well just turn all of those back on. But that is the only way i was able to get it to work again I hope it works for you as well.
      Dude, "unfortunately" it worked. Now i'm happy and sad at the same time. Thanks?
      • GH05TiY
      • April 26, 2022
      Caatchup
      Dude, "unfortunately" it worked. Now i'm happy and sad at the same time. Thanks?
      no problem it has to be a problem with there software hopefully it gets fixed soon :)
        • Caatchup
        • Author
        • April 26, 2022
        GH05TiY
        no problem it has to be a problem with there software hopefully it gets fixed soon :)
        Really hope so, I have this headset for like 1 year and i've been having issues like this since ever. :/
        Razer.Speedcr0ss
        Caatchup
        Hello everybody, My headset keeps disconnecting and reconnecting, and sometimes it also crashes all my razer periphericals for a few seconds, I could see that this is a frequent issue with the kitty headset, i've already did all the instructions as reinstall Synapse and also de audio driver, nothing changed. I also got back in the store and changed the headset for another one, a brand new one... same issues. I really like this headset, is there anything else I could do ?
        I am currently assisting GH05TiY regarding the headset's peculiar behavior. You can submit a case to our Support Team or send me the following, so I can help you initiate an investigation on your behalf: a. MSinfo logs. b. Screenshot of Windows version. c. Screenshot of Synapse version. Click the gear icon at the top right. For Synapse 3.0, click About. d. Synapse 3.0 logs. Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately. Thanks for your cooperation.
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