HELLO, when registering the serial number of the headphones, it gives an error and writes that the serial number has already been registered

ЗДРАВСТВУЙТЕ, при регистрации серийного номера наушников выдает ошибку и пишет, что серийный номер уже зарегистрирован

Hi VividBurgundyfunurban812,

When and where did you purchase your headset? Was it brand new when you bought it? One possible cause of this issue is that someone owned the headset before and registered it with their account. Feel free to PM me with your device serial number and email address so I can verify the information in our system. Have a great day!