Help | Razer Insider

Help

  • 20 February 2019
  • 3 replies
  • 187 views

Lately i've bought a new kraken pro headset, basilisk mouse and a new goliathus extended chroma mouse mat (all quartz of course). I used the synapse 2.0 for my kraken surround pro and my ornata keyboard. So I uninstalled 2.0 and tried installing synapse 3.0 for my new stuff but I couldnt install it at all I kept getting error code 461808. Tried reinstalling microsoft visual C++ 2017...Didn't work. Reinstalled my device drivers ... didn't work. So I installed 2.0 again, and now I can't install my kraken surround pro anymore. Please send help 😞

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3 Replies

Userlevel 6
Thanks for the update. Can you PM me the version number of Synapse? Let's continue there. Please include the link to this thread as well.
Razer.RedPanda
Hello there! Have you tried doing a complete uninstall? If not yet, please do and see if it resolves the issue. Let me know how it goes.

Yes I did a complete uninstall and tried reinstalling it again. But it didn't work
Userlevel 6
Hello there! Have you tried doing a complete uninstall? If not yet, please do and see if it resolves the issue. Let me know how it goes.