One of the earphones stayed with the light on permanently and does not respond to any stimulus and cannot be paired with the box or my cell phone.
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- Razer Support
- 238 replies
Hey
Can you place the earbuds into the charging case, close the lid and wait for at least five seconds? If the issue continues, please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue.
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