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Question

Help me out here pls

  • June 19, 2025
  • 1 reply
  • 15 views

DioRaf

Sooo i recently i bought the Razer Black Shark v2 X , and the 7,1 surround audio feels off hollow mix with muffeld and echoing , idk why ,

tell me how to fix it because it´s making gaming impossible for certain games like Valorant and CSGO

1 Reply

Razer.Aero
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  • Razer Support
  • June 20, 2025

Hi DioRaf,

I understand that you’re having issues with the 7.1 surround sound on your Razer Black Shark V2 X. Was your headset working fine before? To isolate the  problem, please ensure that the headset is properly connected to your computer. A secure connection can prevent audio issues. If the problem persist, test the headset with another device to identify if the issue is with the headset or the original device's settings. If you need further assistance, please PM me your headset’s serial number and proof of purchase for warranty validation. Save the shareable files via Google Drive. All the best!

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