HELP ME, PLEASE

“Hello, I’ve been trying for a long time to activate the code for my ‘BLACKSHARK V2 X’ headphones. In the package, there’s a card instructing me to activate the code, but I only see a QR code for RAZER ID activation. I’ve already registered my ‘BLACKSHARK V2 X’ in my account, but I haven’t been able to obtain a 7.1 audio activation code. Additionally, I just submitted a form to get my code, and I hope they provide it soon 😢.”