Help! Synapse can't detect Razer Kraken Mercury and Won't get rewards for having a Razer Headset | Razer Insider
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Help! Synapse can't detect Razer Kraken Mercury and Won't get rewards for having a Razer Headset

  • 4 August 2019
  • 2 replies
  • 10 views
I just bought a new Razer Kraken Mercury and registered it in my Razer ID, however when I installed Synapse, it won't detect my Razer Kraken Mercury.



Also I keep refreshing the rewards page, also logged in and logged off. But I still don't get any rewards even after finishing the achievement Getting Started and You're Surround-ed
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2 Replies

T
Hola amigo, tu problema puede ser que tengas desactivados los servicios de Razer ... Sigue estos pasos a ver si te pueden ayudar:

1. abre la ventana ejecutar Win + R
2. escribe el comando "MSCONFIG"
3. Abre una ventana de configuración del sistema. ve a la pestaña de "servicios".
4. En la parte inferior derecha, active la casilla "Ocultar los servicios de Microsoft"
5. En el cuadro central verifique que los servicios de Razer estén activados de no ser así activarlos y reiniciar la PC.

suerte amigo si tengo mas información te aviso ..
atentamente usuario de Razer
Razer.Speedcr0ss
Userlevel 7
Misachico
I just bought a new Razer Kraken Mercury and registered it in my Razer ID, however when I installed Synapse, it won't detect my Razer Kraken Mercury.

Also, I keep refreshing the rewards page, also logged in and logged off. But I still don't get any rewards even after finishing the achievement Getting Started and You're Surround-ed


Hi there! Thanks for posting your headset's concern to our support board. Just to confirm. are you referring to our Razer Kraken 7.1 V2? Please use Razer Synapse 2.0 and Razer Surround only so your headset can be detected. By the way, aside from checking for any disabled Razer services under "MSCONFIG" in "Service tab", you can also search for "SERVICES.MSC" and look for all Razer-related service, double-click each item and check whether the "Start-up type" has been disabled, ensure to set it as automatic. Also, ensure that the "Service Status" is set as "Start/Running" only, please refer to the screenshot below




Should the issue persists, please send me a PM. Let's continue from there.
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