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Help with Razer warranty purchase

  • November 28, 2019
  • 3 replies
  • 20 views
D
Hi, I have a RB Advance 15 RTX2080 and I want to purchase the razer warranty. When I try to do this online, the checkout box shows a completely different model associated with my serial number. Technical support shows the correct model associated with my serial number. I want to be sure that when I purchase the warranty there is no mixup in Razer's systems and I have no issues obtaining support should I need it in the future. I opened a case, sent in documentation and my receipt, and then my case was unexpectedly closed. Please help correct the incorrect system showing at check out and help me purchase the razer warranty. Thanks, Richard
2019 Razer Blade 15 Advanced RTX2080 32gb ram 2tb ssd. 1080p 144hz 2019 Razer Blade 17 Pro Advanced RTX2070 16gb ram 512gb ssd.1080p 144hz
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    3 Replies

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    • digitalwiz
    • Author
    • November 28, 2019
    Please note, I contacted support and they referred me to customer service. This is not something they can fix.
    2019 Razer Blade 15 Advanced RTX2080 32gb ram 2tb ssd. 1080p 144hz 2019 Razer Blade 17 Pro Advanced RTX2070 16gb ram 512gb ssd.1080p 144hz
    Joikansai
    Vanguard
    • Joikansai
    • Community Ranger
    • November 28, 2019
    Hi there. I changed the tab to Razer Support i hope Staff like @Razer.Caziel etc can pick you up, but you can also PM me the case number so I can attach it to them and make it a faster dual channels:smile_: to solve the problem.
    Razer Blade 14 2021 QHD 165Hz | Ryzen 9 5900HX| RTX 3070 100W | 16GB DDR4 3200MHz | 1TB l Razer Blade 15 Advanced 2018 FHD 144Hz | i7-8750H | GTX 1070MQ | 16GB DDR4 2666MHz | 256 GB Corev2 | RTX 3070 Zotac Twin Edge OC | Razer Book 13 2020 FHD | i7-1165g7 | Intel Xe 96EU | 16GB LPDDR4X 4266MHz | 1Tb GB Razer Core V2 | RTX3070 | Zotac TwinOC Razer | Blade Stealth 13 2019 FHD | i7-1065g7 | GTX 1650MQ | 16GB LPDDR4 3744MHz | 512 GB | | Blade 14 2017 FHD | i7-7700HQ | GTX 1060 | 16GB DDR4 2400MHz | 512 GB | Razer Blade Stealth V2 2016 12,5 QHD | i7-7500U | HD620 | 8GB DDR3 1866MHz | 128 GB | | Blade 14 2015 IGZO QHD+ | i7–4720HQ | GT970M 3GB VRAM| 16GB DDR4 2400MHz | 256 GB | Razer Edge 2013 | i5-3317U | GT 640LE | 16GB DDR3 | 128 GB | Razer Phone 2| Razer Phone L33T Edition
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • November 28, 2019
    Joikansai
    Hi there. I changed the tab to Razer Support i hope Staff like @Razer.Caziel etc can pick you up, but you can also PM me the case number so I can attach it to them and make it a faster dual channels:smile_: to solve the problem.
    Thanks for looping me in. @digitalwiz PM me your case number and I'll see what I can do.
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