Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing code, its $30 | Razer Insider
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Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing code, its $30

  • April 22, 2025
  • 1 reply
  • 122 views
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(Removed card photo and invoice for security purposes)

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • April 22, 2025

Hi bizGambogespaceship728,

Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.


You can PM me the reference number here so I can help you coordinate with the team. All the best!

 

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