How do i change my mobile number on razer id if i cant access anymore to my old number. | Razer Insider
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Hi guys good day, is there any chance or way to change the mobile number registered to my razer id? because my phone was stolen and now i have a problem on reedeming my rewards on razer silver cause it needs a code from the mobile number from the phone which is not in my hand anymore.
Jepzzzzy
Hi guys good day, is there any chance or way to change the mobile number registered to my razer id? because my phone was stolen and now i have a problem on reedeming my rewards on razer silver cause it needs a code from the mobile number from the phone which is not in my hand anymore.


Hi @Jepzzzzy,

You can try any of the following methods:



  • If you have access to an alternative 2-Step Authentication device, you can use it to reset your 2-Step Authentication.

  • If you have your backup codes, you can use them to log-in and reset your 2-Step Authentication or manage your account.

  • If you still have access to your primary and recovery email, you can contact Razer ID Support to get help on recovering your account.



OR



Have you tried to contact Razer Gold and Silver team about this? You can submit a ticket by clicking here
xCryptik
Hi @Jepzzzzy,

You can try any of the following methods:



  • If you have access to an alternative 2-Step Authentication device, you can use it to reset your 2-Step Authentication.

  • If you have your backup codes, you can use them to log-in and reset your 2-Step Authentication or manage your account.

  • If you still have access to your primary and recovery email, you can contact Razer ID Support to get help on recovering your account.





Hey, im currently having almost the same issue as OP and I do still have access to my email, but im unable to contact the Razer ID Support ( unable to submit a case and also finding the support email. Please advise! Thank you so much in advance
idoldreamer
Hey, im currently having almost the same issue as OP and I do still have access to my email, but im unable to contact the Razer ID Support ( unable to submit a case and also finding the support email. Please advise! Thank you so much in advance


Hi @idoldreamer,

You can submit a ticket to Razer Gold and Silver team by clicking here.
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