@Michelle-RazerCortex looping you in. Thanks!

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Hey there!



Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.



Regarding this issue, could you please follow the below steps?

1. Close all Razer Cortex programs by right-clicking on the Razer icon and selecting "Exit All Apps". Check the attachment.

2. Remove this folder: C:\\Program Files (x86)\\Razer\\Razer Cortex\\GameSettingPlugins\\fortnite_xx.

3. Launch Razer Cortex and proceed to Booster Prime to check whether this issue persists.



Please feel free to provide us with your Razer Cortex logs for us to isolate this concern.

https://mysupport.razer.com/app/answers/detail/a_id/1685



To protect your privacy, please send your logs via PM.



@Razer.Zionzedd Thank you for bringing this issue to my attention.



We appreciate your patience.



Michelle

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So I delete this folder C:\\Program Files (x86)\\Razer\\Razer Cortex\\GameSettingPlugins\\fortnite_xx?

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Sentoise1
So I delete this folder C:\\Program Files (x86)\\Razer\\Razer Cortex\\GameSettingPlugins\\fortnite_xx?

Yes, because I do not know which version of the game you installed. So, just delete the Fortnite folder under C:\\Program Files (x86)\\Razer\\Razer Cortex\\GameSettingPlugins directory. And see whether it is fixed.



Michelle

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It didn't fix it.

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Also I am unsure about this to enter the current giveaway a section called link to post

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Sentoise1
Also I am unsure about this to enter the current giveaway a section called link to post

Hey there!



Could you please provide us with your Razer Cortex logs?

https://mysupport.razer.com/app/answers/detail/a_id/1685



To protect your privacy, please send your logs via PM.



Michelle

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