how to make a formal complaint from the UK? | Razer Insider
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how to make a formal complaint from the UK?

Rupta

How do I make a formal complaint from the UK regarding the utterly abysmal so called RΛZΞR VIP Response Team?

 

I've been stuck in a never ending loop with them over my case for a damaged Razer Blade Pro for the last 2 months (which is a totally ridiculous & unacceptable period of time) waiting for a delivery that never arrived (due to either FedEx or their driver idk) & the number of times I have repeated myself & keep being ignored has become laughable. There is no world in which your policies allow for this behaviour. The conversation is now nonsensical & I have requested to speak with either someone in authority or management. No-one is listening.

 

I'm pretty sure the same agents are active here, I do hope I get someone with a brain to help me at this point.

Lafar
0V3R_K1LL
traxed
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4 Replies

cmw328i
  • cmw328i
  • Insider Mini
  • 2 replies
  • June 14, 2024

I want to know the same thing. The support I’m receiving is in every way unacceptable. My Blackshark V2 headset literally fell apart on my head while I was using it and I can’t get a warranty repair/replacement because of some ridiculous charging cable. I didn’t keep some random branded USB cable, I have far better ones. But I can’t get anywhere with these people because of a damn cable. I’ve provided photos of the headset showing it fell apart but I get nothing but the same “provide a photo with the original charging cable cut”. 

 

Absolutely STUPID!

 

I can’t seem to find any way to complain to anyone in charge and nobody apparently has the slightest degree of common sense on the support team. I’m irate!

 

I will be contacting citizen’s advice about how to legally force Razer to comply with their warranty policy which does NOT mention having original cables or anything of the sort. 

 

This is the WORST company in all of electronics!

AndrewGasson
TIFF4NYJ4DE
2 people like this
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    AndrewGasson
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AndrewGasson
  • AndrewGasson
  • Insider Mini
  • 4 replies
  • August 26, 2024

wow this company is an absolute joke.

I WISH TO FILE A COMPLAINT

TIFF4NYJ4DE
1 person likes this
  • TIFF4NYJ4DE
    TIFF4NYJ4DE
AndrewGasson
  • AndrewGasson
  • Insider Mini
  • 4 replies
  • August 26, 2024

I am seeking Legal Advice against RAZER and their products. Many customers spend hundreds and thousands on RAZER products and devices for them to malfunction and not work as advertised and intended. Including my own purchased devices, like the RAZER KRAKEN V3 PRO and the RAZER DEATHADDER V2 PRO. Customers like myself spend hundreds for premium products, to then receive devices that are broken and/or software that is broken or doesn’t function properly as advertised and intended. This site already removed one of my messages, let’s see them remove this one. *SCREENSHOT* 

TIFF4NYJ4DE
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  • TIFF4NYJ4DE
    TIFF4NYJ4DE
S
  • SK0us3
  • Insider Mini
  • 1 reply
  • October 7, 2024

.

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