Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team | Razer Insider

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

  • 28 March 2021
  • 6 replies
  • 17 views
L
Userlevel 2
Hello,

This used to work but stopped working a month or so ago.

Hue doesn't allow for saves for Hue devices with Synapse 3 in a Chroma Studio profile, even with a brand new profile. I have traced the error log down to be the following in SynapseService_errors.log:

ERROR 26 LightingEffectsController.Put => LightingDataResolver.SaveLightPac => LightingDataValidator.ValidateLightingPac [msg] Invalid device or devicecell HUE in region 1 in lighting pac Chroma Effect 1:
ERROR 26 LightingEffectsController.Put => LightingDataResolver.SaveLightPac => LightingDataValidator.ValidateLightingPac [msg] No valid cells in region 1 of layer 0 in lighting pac Chroma Effect 1:
ERROR 26 LightingEffectsController.Put => LightingDataResolver.SaveLightPac => LightingDataValidator.ValidateLightingPac [msg] Invalid device or devicecell HUE in region 0 in lighting pac Chroma Effect 1:


I've tried the following so far:

Synapse 3 full reinstall.
Various PC restarts
I have reconnected to Hue.
Deleting Hue Module
I've made a new entertainment area in Hue.
I've factory reset all Razer devices.
All hue and Synapse 3 is fully up-to-date.
Tried to use guest mode instead of my profile on a fresh install of Synapse 3.
Temp files all deleted
Deleting all reg entries / folders for Razer software

Please help me, this is so annoying!!!
This topic has been closed for comments

6 Replies

B
I have the Same prob, i have 4 led´s and is dont save config
L
Userlevel 2
bigbutler
I have the Same prob, i have 4 led´s and is dont save config

Thanks for confirming I'm not going mad.

I wonder if this impacting everyone? Surely a lot of users? I guess if you have already saved your profile with all devices you want and don't need to edit it, you'll be ok.

No good if you add any new hue devices!!
L
Userlevel 2
I have narrowed the problem down. It is caused by the Hue Play bars. If I ignore them and just use the standard hue bulb in the same entertainment area it works fine, but the second you try to apply any color to the Hue play bars it stops it working / saving until you restart Synapse 3. It's an error with Hue Play bars and Razer software. All firmware and software is up-to-date. I've tried removing all spaces from the hue play bars and restarting the Philips hue hub but no difference.
L
Userlevel 2
Right, after too much time spent I have found the problem and I have a hack to fix it, but it's not great as you can't use the GUI to edit your profiles... At least until Razer fixes the problem.

If you edit your lightning profiles manually - located here:

C:\\ProgramData\\Razer\\Razer Central\\Accounts\\RZR_RANDOMSTRINGHERE\\Emily3\\LightingPack

You will notice the hue devices do not seem to have a serial number set therefore if you have more than one HUE device linked it does not let you edit any lightning profiles. I set the official device serial numbers but I think it's just arbitrary - as long as it's unique.

After this I was able to edit the lightning profile manually and have full control of each light at the same time, something that was impossible within the Synapse software itself.

Please note you have to set the serial number in three places, for each region ID/device. One for the main device list, one for the position map and another for the effect layer.

I hope Razer can fix this soon - I'm not sure what the best contact is for them to get through to the software team?

Example fix in a profile:

First entry:
<Device>
<Name>HUE</Name>
<Product_ID>769</Product_ID>
<Vendor_ID>5426</Vendor_ID>
<Serial_Number>ENTERUNIQUEVALUEHERE</Serial_Number>
<Handle>-1389928932587169601(MAY HAVE TO EDIT TO YOUR OWN)</Handle>
<Type>7</Type>
<RegionId>2147483650(MAY HAVE TO EDIT TO YOUR OWN)</RegionId>
</Device>

Second entry:
<Key>
<Device>
<Name>HUE</Name>
<Product_ID>769</Product_ID>
<Vendor_ID>5426</Vendor_ID>
<Serial_Number>ENTERUNIQUEVALUEHERE</Serial_Number>
<Handle>-1389928932587169601(MAY HAVE TO EDIT TO YOUR OWN)</Handle>
<Type>7</Type>
<RegionId>2147483650(MAY HAVE TO EDIT TO YOUR OWN)</RegionId>
</Device>
</Key>


Third entry:

<Key>
<Device>
<Name>HUE</Name>
<Product_ID>769</Product_ID>
<Vendor_ID>5426</Vendor_ID>
<Serial_Number>ENTERUNIQUEVALUEHERE</Serial_Number>
<Handle>-1389928932587169601(MAY HAVE TO EDIT TO YOUR OWN)</Handle>
<Type>7</Type>
<RegionId>2147483650(MAY HAVE TO EDIT TO YOUR OWN)</RegionId>
</Device>
</Key>
B
thx i hope Razer fix this
L
Userlevel 2
bigbutler
thx i hope Razer fix this

Razer have replied in this other thread - I wasn't quite sure where to post it.

/hue-not-working-with-synapse-3-tried-full-reinstall-fao-razer-synapse-team.72314/#post-739993

The post said:

Hi there! Our devs released a hotfix for Razer Synapse Chroma integration concerns. It may take 1 week for this update to roll out as the update is staggered. The Synapse will still show as version 3.6.331.31613. Let me know if the issue persists after receiving the update.


bit strange that the version number is the same. Also it'd be sweet if we could get a hotfix to apply sooner than having to wait with a crippled setup for so long. I do understand the need for a staggered rollout but an immediate option to update would be much better.
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