Hunstman V2 Analog + Synapse Issue | Razer Insider
Skip to main content

Hunstman V2 Analog + Synapse Issue

S
Hi all, Not very tech savvy so bear with me. My keyboard works fine until I launch Synapse 3. After I launch Synapse, the Chroma profile kicks in on all my devices, including my keyboard, but the keyboard becomes completely unresponsive. It's lit up, but any key I press does absolutely nothing. If I force exit Synapse, the backlighting goes back to default and keyboard functionality kicks back on... Anyone able to guess what's going on here? I've tried uninstalling/reinstalling Synapse. I uninstalled the device from my device manager. That's about all I can figure to try on my own. It's not the end of the world, but I would really like to be able to use the Chroma...
Did this topic help you find an answer to your question?
This topic has been closed for comments

6 Replies

A
  • Anakior
  • 1 reply
  • April 16, 2021
Hi, I have the exact same issue. At start in windows, the keyboard work normally, as soon that Synapse kick in, it become unresponsive. The only solution i have found is to launch synapse, unplug my keyboard and plug it again and this is working... But, for a keyboard that is so expensive, this is not normal...
S
1 person likes this
  • S
    Solmare
S
  • Solmare
  • Author
  • 4 replies
  • April 20, 2021
I've noticed that works too, but having to re-plug the keyboard every time you launch your PC is not a reasonable fix, considering how expensive the keyboard is. Someone has to have an actual answer for this issue.
K
  • KeiZzo
  • 12 replies
  • April 21, 2021
I have the same problem with DeathAdder V2 Pro. I have to disconnect and reconnect. This is a joke ...
S
1 person likes this
  • S
    Solmare
S
  • Solmare
  • Author
  • 4 replies
  • April 25, 2021
I've also noticed upon the initial launch when my keyboard is functional, my media keys don't work. I tried doing some googling and all i've come across (from other models) is that in the devices folder, the Hunstman V2 Analog folder isn't there, but there's a Jamie T1 Analog folder. I tried renaming it but I can't figure out the correct naming convention to potentially fix the issue. I have an ongoing e-mail thread with support, and they keep offering generic troubleshooting solutions that you can find on the Razer site, which do nothing to fix the issues.
S
  • Solmare
  • Author
  • 4 replies
  • April 26, 2021
Chat actually helped, and the issue seems to be resolved for me for now. It was just a driver issue. I swear I tried this in the very beginning and it didn't help but it worked this time. Go to device manager > keyboards > keyboard name Select it and at the top, hit uninstall. Restart your PC and hopefully it works for you as well. I have Synapse running as i'm typing this and everything's seemingly functional.
B
1 person likes this
  • B
    byteDimGraylink498
R
Do you have an update to this as to if it worked permanently? I tried this solution on mine but when I reset my computer it goes back to square one.
CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings